MapujPomoc Case Study – Kuba Bogucki

Mapuj Pomoc is a platform dedicated to mapping and connecting people in need with vital support services across Poland and Ukraine.

Launched in response to the full-scale Russian invasion of Ukraine, MapujPomoc provides an accessible database for locating resources such as accommodation, medical care, legal aid, and job opportunities, tailored to meet diverse needs.

The background

mohi.to agency has designed the first version of the MapujPomoc service. It was an MVP developed in a very short time that addressed key user needs.

The service allowed for browsing through map or list of various help points, with a search function and a set of filters. It collects information about the services people can find at these points, contact data. Registered users can also add new points, update the data.

As the service gained traction, the MapujPomoc began gathering user feedback to identify areas for improvement. This feedback highlighted opportunities to enhance the user experience and offer new features.

Even though I wasn't the part of the design team behind the first version of the platform, the task to upgrade it was given to me.

MapujPomoc MVP user interface (before redesign).

The solution

Informed by user feedback and team insights, we identified key areas for improvement:

Separate user spaces for those seeking and offering help.
Improved help point browsing, utilizing screen space better and displaying critical information directly in the listings.
Expanded filtering capabilities, including advanced filters by organization, location, and type of assistance.
Support for and diverse naming conventions to improve search accuracy (e.g., handling spelling variations for towns or accommodating Cyrillic and Latin alphabets).
Save for later functionality with online and offline access to favorite help points.
Easy sharing of help points on mobile (Telegram, Messenger, WhatsApp, email).
Enhanced account management, streamlining access to features like “My Points,” “Favorites,” and “Saved Lists.”
Introducing comments on help points, visible to all users, with adding capability for logged-in users.
Permissions management for organizational accounts, enabling coordinators to control access and administrative actions.
A redesigned for a friendlier, more intuitive user experience.

MapujPomoc user interface after redesign.

The map and listing page

I designed a new grid that displays more help points within a single viewport (4 vs 8), while maintaining map clarity and functionality.

The help point module was updated to better distinguish between points offering help and those seeking help. Additionally, core information about the type of offerings was highlighted, enabling quick access to contact details.

Filtering

I introduced a new, reorganized filtering section. The main element is the category bar, with each category represented by an icon to facilitate finding the desired type of help.

Additionally, I added a quick filter for seeking or offering help and a location dropdown. All labels were reviewed to ensure consistency in text length and clarity.

Help Point Details Page

The Help Point page was completely reorganized to prioritize the most important information, such as contact details and offered help, which were placed at the top.

The new layout also introduced features like saving to a favorites list, sharing options, and a comments section.